Generally

How do I get help?

If you need help with anything or have a question, you can simply contact us via email or contact form. Just tell us about your problem and we will get back to you as soon as possible.

How can I contact SimpliCook?

You can simply send us an email or fill out the contact form. We will then respond to you shortly.

payment

Which payment methods are accepted?

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Do you deliver internationally?

We currently only deliver products to Germany, Austria and Switzerland. Other shipping options are in process.

Is the payment secure?

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When will I receive my refund?

All refunds will be credited to your original method of payment. If you paid by credit or debit card, refunds will be sent to your bank within 7-10 business days of receiving the returned item. Please contact your bank if you have any questions about when the credit will be posted to your account.

returns

Do I have to pay for a refund?

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How do I return my product?

To return a product you must contact our support via email or contact form. Further steps will then follow in the email from our support.

How long do I have to return the item?

In principle, we do not offer refunds. In exceptional cases, such as if your product is damaged, you can return it within 30 days of arrival. If your order was placed less than 12 hours ago, you can cancel your order free of charge via support.

Can I change my order?

You can change your order within the first 12 hours after purchase. To do so, you must contact our support team. After 12 hours, no changes to the order are possible.

I have not received my order?

In this case, you must contact our support team. If your order has not arrived for more than 30 days, you will receive a full refund of the items you have purchased. If your order is stuck with the supplier, you must contact them.

What if my product is damaged or broken?

If the product is damaged or broken and you can prove it to us, you are entitled to a refund and you will receive your money or a replacement after we receive the damaged product.

Shipment

How many days take for shipping?

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Is shipping also secure?

Yes, of course. We attach great importance to ensuring that our product reaches you undamaged. That's why we don't skimp on the delivery and packaging of our products.

Do you deliver internationally?

We ship our products to Germany, Austria and Switzerland. We do not offer shipping to other countries.